Last Updated: November 5, 2026
We sell two kinds of products, and each has its own policy:
Part 1 — Magazine Orders
This part applies to print and digital WAJ Magazine issues bought on wajmagazine.com/shop. It forms part of our Terms of Service. Questions? Email magazine@wearejerseyent.com.
At a glance
- Digital PDF issues: emailed within 24 hours. All digital sales are final.
- Print issues: ship within 5–7 business days. Shipping is a flat $10.00 per print copy.
- Print returns: request within 4 days of receipt for undamaged copies. No refunds on print issues after 4 days.
- Damaged or defective copies: report within 14 days with photos for a replacement (replacement only after the 4-day refund window).
- Refunds: issued to your original payment method within 10 days of approval.
1.1 Shipping
Digital issues are delivered to the email address you provide at checkout within 24 hours of purchase. If you haven't received yours, check your spam or promotions folder, then contact us and we'll resend it.
- Print processing: print orders are fulfilled and shipped within 5–7 business days of purchase. Delivery time after shipping depends on the carrier and your location.
- Shipping cost: a flat $10.00 per print copy, shown at checkout before you pay.
- Address: please make sure your shipping address is accurate. WAJ Magazine is not responsible for orders lost or delayed because of incorrect address information. If you spot a mistake, email us right away and we'll do our best to update it before your order ships.
- International orders: customs fees, import duties and taxes are the buyer's responsibility.
- Lost packages: if your order hasn't arrived within a reasonable time after shipping, contact us with your order details and we'll help track it down.
1.2 Digital Issues — Refunds
Because digital products are delivered instantly and can't be returned, all digital sales are final and refunds are not available once delivery has been made. If you have a technical problem downloading or opening your issue, or you were charged but never received it, contact us and we'll fix it promptly.
1.3 Print Issues — Returns & Refunds
- Return window: for undamaged print magazines, request a return within 4 days of receipt.
- No refunds after 4 days: refunds are not available on print magazine issues more than 4 days after you receive them.
- How to start a return: email magazine@wearejerseyent.com with your name, order details and the issue you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first.
- Condition: returned magazines must be in the condition you received them.
- Return shipping: returns are sent back by mail. Unless the return is due to our error, return shipping is the buyer's responsibility.
- Refund amount: once your return is received and approved, we refund the price of the magazine. Original shipping charges are non-refundable.
- Refund timing: refunds go to your original payment method and may take up to 10 days to appear, depending on your bank.
1.4 Damaged, Defective or Wrong Issues
If your print issue arrives damaged or defective, or you received the wrong issue, contact us within 14 days of receipt with your order details and a photo of the problem. Eligible orders receive a replacement at no extra cost. Refunds are only available within 4 days of receipt. After that, damaged, defective or wrong issues are replaced, not refunded.
1.5 Cancellations
Digital orders can't be cancelled once delivered. For print orders, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund, including shipping.
Part 2 — Apparel & Merch (Fourthwall)
We Are Jersey apparel and merchandise are sold through our official shop at we-are-jersey-shop.fourthwall.com. Fourthwall is the merchant of record for these orders. Fourthwall processes, produces, ships and supports them under its Merchandise Terms of Service, so Part 1 above does not apply to merch. The shop's own Returns & FAQ page is the official policy. Here's a summary:
- Made to order: every item is printed when you order it, so general returns, change-of-mind returns and size-preference exchanges are not accepted, unless statutory rights apply.
- Quality issues: if your item arrives damaged, misprinted or defective, or you received the wrong item or wrong size, report it within 30 days of delivery for a free replacement. A refund may be offered when a replacement isn't possible.
- How to report: use the shop's contact form. Include your order number and clear photos taken on a flat, well-lit surface, with the tag and the problem visible. For a wrong size, include a photo of the size label.
- Lost packages: if tracking hasn't updated for 2 weeks (US) or 3 weeks (international), contact the shop for a replacement.
- Cancellations: you can edit or cancel an order with the link in your confirmation email, only until it goes into production.
- Refund timing: approved refunds typically appear within about 24 business hours for PayPal and 7–10 business days for cards, depending on your bank.
- EU, EEA and UK customers: you may withdraw from a purchase within 14 days of delivery under local consumer law. Custom or personalized items are excluded. Request it through the contact form.
- International: import taxes, duties and customs charges may apply and are the buyer's responsibility.
Fourthwall's policies are set and may be updated by Fourthwall. If this summary ever differs from the shop's Returns & FAQ page, the shop's page applies.
Changes to This Policy
We may update this page from time to time. When we do, we'll update the "Last Updated" date at the top. The policy in effect at the time of your purchase applies to that order.
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